The Metropolitan Casino Mayfair is committed to providing a safe and enjoyable gaming environment for all its patrons. As part of our responsible gaming policy, we strive to promote healthy gaming habits, prevent problem gambling, and support those who may be affected by it.
Recognizing the signs of Problem Gambling
Chasing losses or feeling anxious when unable to gamble.
Hiding or lying about gaming activities.
Feeling a loss of control over spending money on games.
Needing to gamble with increasing amounts of money to achieve excitement.
Relying heavily on others for financial support.
Support and Help Resources
If you or someone you know is struggling with problem gambling, there are resources available:
GamCare: A leading provider of advice, support, and treatment for individuals affected by problem gambling. (www.gamcare.org.uk)
National Gambling Helpline: A free and confidential service providing 24/7 support to those experiencing difficulties with their gaming habits.
Responsible Gaming Tools
The Metropolitan Casino Mayfair offers a range of responsible gaming tools, including:
Deposit Limits: Set limits on the amount you can deposit into your account.
Time-Outs: Temporarily suspend access to your account for a specified period.
Self-Exclusion: Permanently exclude yourself from accessing your account and participating in gaming activities.
How We Support Responsible Gaming
At The Metropolitan Casino Mayfair, we take the following steps to promote responsible gaming:
Providing regular updates on responsible gaming initiatives through our website and social media channels.
Displaying clear signs of support for GamCare and the National Gambling Helpline in our venue.
Offering training to staff members on identifying and supporting individuals who may be struggling with problem gambling.
Getting Help
If you need help or guidance, please speak with one of our trained customer service representatives or visit our website for more information.
